Can’t access Office documents from SharePoint

In SharePoint 2013 by rhodzyLeave a Comment

If you get the error message where users can’t open documents from SharePoint, do this on the client machine.

  1. Right-Click on Start and choose ‘Open Windows Explorer’
  2. Tools > Folder Options. Choose the View tab.
  3. In ‘Hidden Files and folders ‘ select ‘Show hidden files, folders and drives.
  4. Uncheck ‘Hide protected operating system files(Recommended)’
  5. Go to C:\Users\username\AppData\Local\Microsoft\Office\14.0\OfficeFileCache
  6. Delete the FSD and FSF files from there. There might be one or two files which you might not be able to delete because they are currently being used.
  7. Open Internet Explorer browser.
  8. Got to Tools>Internet Options>Advanced.
  9. Click on the ‘Restore advanced settings’ button.
  10. Close the IE browser.
  11. Open the Excel or Word documents from SharePoint as a test.
  12. Close the documents. Follow steps 1 – 4
  13. In ‘Hidden Files and Folders’ select ‘Don’t show hidden files, folders, or drives’
  14. Check the ‘Hide protected operating system files(Recommended)’